Privacy Policy

At ItsNoProblem.ca, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

📋Information We Collect

⚙️How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our snow removal services
• Process your service requests and quotes
• Communicate with you about your service, appointments, and updates
• Send you marketing communications (with your consent)
• Process payments and maintain billing records
• Respond to your inquiries and customer service requests
• Analyze website usage to improve user experience
• Comply with legal obligations and prevent fraud

💾Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

🤝How We Share Your Information

We may share your information with:

• Service Providers: Including Jobber (Getjobber.com) for customer management, payment processors, and other trusted partners who assist in operating our business
• Legal Requirements: When required by law, court order, or to protect our rights and safety
• Business Transfers: In connection with a merger, sale, or transfer of company assets

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

🍪Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and to help us understand how visitors use our site. This includes:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Google Analytics to understand website usage and improve our services
• Marketing Cookies: Meta Pixel (Facebook) to deliver relevant advertising and measure campaign effectiveness

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

✅Your Privacy Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Opt-out of marketing communications at any time
• Withdraw consent for data processing where applicable
• Lodge a complaint with a data protection authority

To exercise these rights, please contact us using the information provided below.

📧Marketing Communications

With your consent, we may send you marketing emails about our services, special offers, and updates. You can unsubscribe from these communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us directly at [email protected]

👶Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

🕐Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we will securely delete or anonymize it.

📝Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page with a new "Last Updated" date.

📞Contact Us