Frequently Asked Questions
Everything you need to know about our snow removal services in Medicine Hat, Alberta.
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Snow Removal Services - Frequently Asked Questions
Medicine Hat, Alberta | (825) 903-9831 | [email protected]
1. When does the snow removal season start and end?
Our snow removal season runs from November 1st to March 31st. This covers the typical winter period in Medicine Hat, Alberta when snow removal services are needed.
2. When do you come for snow removal?
We provide service anytime between 5:30am and 7pm, 7 days a week during snow season.
3. Do you work during holidays?
We do not work Christmas Eve or Christmas Day to give our staff time off with their families.
4. How often do you visit my property?
We come once a day and only once a day. If it was snowing the night before, we will come in the morning. If it was snowing in the morning, we will come in the afternoon.
5. Can you come at a specific time for an event?
If you have an event and need clearing at a specific time, we can organize that, but there may be an additional cost.
6. What is your route schedule?
We rotate the route to ensure fairness. If you were first one morning, you may be last the next morning. This ensures fair average times across all customers on a specific route.
7. What equipment do you use?
We use plastic snow shovels, the highest powered Stihl leaf blowers, and Toro snow blowers. If you have a driveway or surface that could be damaged by any of this equipment, please let us know so that we can adjust our approach.
8. How much snow needs to fall before you come?
If there's snow on the ground, we come. We don't have a minimum accumulation requirement.
9. What if I'm not satisfied with the service?
We guarantee 100% satisfaction. If you're not happy with our work, we'll return to fix any issues at no additional charge.
10. How do I pay for services?
We accept Interac e-transfer, cheque, or credit card. We offer flexible payment options including monthly billing and seasonal contracts. Seasonal contracts save 10% over monthly contracts.
11. What areas do you service?
We provide snow removal services throughout Medicine Hat, Alberta and surrounding areas.
12. How do I get a quote?
Contact us for a free, no-obligation quote. We'll assess your property and provide transparent pricing with no hidden fees.
13. Do you clear ice?
We do not clear ice unless specifically requested. Ice removal (whether mechanical or chemical) is available at an additional charge.
14. What if my car is in the driveway?
We will work around the vehicle to the best of our ability.
15. What happens if my gate is locked?
We will come back once our route is completed. If it's an ongoing issue, there will be an extra charge.
16. Do you provide salt/sand application?
Yes, salt and sand application is available at an additional cost if requested by the customer.
17. What if the weather is too severe to safely provide service?
We have not missed a day yet. We're committed to providing reliable service even in challenging weather conditions.
18. Do you provide emergency snow removal?
Yes, we offer 24/7 emergency snow removal services for urgent situations. Contact us at (825) 903-9831 for emergency service.
Still Have Questions?
We're here to help! Contact us for more information about our snow removal services.